Client Agreements: Client agreements must be read, signed and filled out completely before the start of any service. By signing the client agreement, client understands and agrees to all policies.
Emails: Paw Play Date will use email as the first form of contact to inform clients of any changes to policies, rates, schedules, events, news, and all other changes. Paw Play Date will assume clients have read all outgoing emails.
Age: All dogs must be at least 16 weeks of age or older for to join pack walks.
Spay/Neuter: All dogs 7 months or older should be spayed or neutered.
Vaccinations: All dogs must have up-to-date vaccinations:
• DHLPP or DAPP(distemper and parvo)
• Rabies is required for dogs over 4 months of age
Health: All dogs must be in good health. Clients will certify their dog(s) are in good health and have not been ill with a communicable condition within 14 days of service start date.
Behavior: All dogs must be non-aggressive to all types and sizes of dogs. Owners will certify their dogs have not harmed or shown an aggressive or threatening behavior toward any person or any other dog(s).
Pack Adventures: Clients acknowledge risks associated with group play on dog allowed trails including but not limited to:
- Running, jumping, playing, swimming which could lead to minor cuts, scraps and injuries.
- Exposure to other dogs including those not associated with Paw Play Date.
- Exposure to dirt, Rocks, sand, and other elements.
Pick Up & Drop Off: Main times are between 8am and 4pm. Other arrangements must be agreed on prior to service.
Holiday Schedule: Holiday services must be booked 14 days in advance or maybe not be available.
Weekend Scheduling: Please book weekend services at least 48 hours in advance. We may not be able to schedule last minute weekend services.
Service Rates: Rates are subject to change. Current rates will always be available on the Paw Play Date Website.
Payment Policy: There will be a $25.00 fee charged for any returned checks. All invoices must be paid on time and by the date specified on the invoice. Late payments will result in a $10 late fee. If payment is overdue for a week or longer, services will stop until payment has been made. Prepayment and/or a deposit may be required. Coupons, discounts, referral programs are not guaranteed.
Cancellation/Termination Policy: Paw Play Date requires cancellation notice by 8am the day of scheduled service(s) or the client will be required to pay a cancellation fee of $10. If Paw Play Date is unable to access the client’s dog(s) due to problems with doors or keys, client will be required to pay a cancellation fee of $10. If the dog is not on the premise for agreed upon pick up time, client will be required to pay a cancellation fee of $10.
Dog Walker Policy: Paw Play Date will make their best effort to have a consistent specific dog walker/sitter for all services but does not guarantee that another employee, subcontractor, agent and/or owner will be assigned to your services.
Key Policy: Paw Play Date will return client(s) keys within 7 days upon cancellation of services by mail. Client(s) may pick up their key(s) from Paw Play Date at an appropriate time. A Lock box rental option is available for clients that wish to leave the key on the premises with a $15 deposit.
Media Release Policy: Paw Play Date may use client's dog(s) in photos, videos, graphic design and social media. I understand Paw Play Date owns all rights to any media incorporating my dog including photos and videos and may continue to use any of that media after I stop using their services.
Changes to our Policies, Procedures, Services and Rates
Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, please check back on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates.
Medical Care: Mulnix Animal Clinic is Paw Play Date's preferred veterinary clinic. In case of an emergency or medical care is needed, Dogs will be taken to Mulnix Animal Clinic unless closer care is necessary.